Understanding our Background
The Postal and Courier Services Regulatory Commission (PCSRC) is the regulator for the Postal and Courier Sector in Ghana. The Commission was established under the Postal and Courier Services Regulatory Commission Act, 2003 (Act 649). The Commission is responsible for the implementation of national policies under the control of the Minister for Communications and in line with the National Postal Policy through its board – the Postal and Courier Services Regulatory Commission Board of Commissioners.
In line with Government of Ghana’s vision to transform the postal sector into a liberalized, modern and competitive service sector to meet the demands of the growing business community and the general public, the Ministry of Communications (MoC), promoted the enactment of the Postal and Courier Services Regulatory Commission Act, (Act 649) in August 2003.
The objects of the Commission are to :
- Promote and encourage the expansion of postal services for the social and economic development of the country.
- Promote an efficient system for the delivery of mails nationwide in a manner responsive to the needs of mail users.
- Promote fair competition among persons engaged in the provision of postal services.
- Protect licensees and consumers from unfair conduct of other licensees with regard to quality of postal services.
- Promote, generally, the interest of consumers.
- Promote the advancement of technology related to the provision of postal services.
The functions of the commission are:
- For the purposes of achieving its objectives PCSRC will perform the following functions amongst others:
- Grant licenses for the operation of postal and courier services and ensuring compliance with the license conditions.
- Ensure fair pricing of basic postal services including letter boxes.
- Set and monitor the quality of standards of postal and courier services.
- Protect the universal (Basic) postal services by ensuring its provision throughout Ghana as far as practicable.
- Ensuring that there are provided throughout the country as far as practicable, postal services reasonably necessary to satisfy demand for the services.
- Granting licenses for the operation of postal and courier services and ensuring compliance with license conditions.
- Ensuring fair pricing of basic postal services including letter boxes.
- Resolving complaints and disputes between consumers and operators.
- Offering advice, information and help on postal services in general to consumers.
- Protecting the universal (basic) postal services by ensuring its provision throughout Ghana as far as practicable.
- Setting and monitoring the quality of standards of postal and courier services