Consumer Rights

  • access to basic postal services and facilities at reasonable prices on a non-discriminatory basis;
  • to the extent practicable , access to post offices in conformance with the provisions of The Persons with Disability Act, 2006 (Act 715);
  • comparative information to facilitate choice between different providers and products;
  • notification of the availability or termination of service especially the basic postal services;
  • service quality that is not only commensurate with the price paid but that also meets the level stated by the operator/provider in the service contracts;
  • be heard about quality, quantity, and tariffs regarding the serve/product offered;
  • redress in the form of an effective complaints handling system concerning quality and handling for postal services and products purchased by the consumer;
  • products and services that meet all health and security requirements;
  • privacy and confidentiality regarding postal items tendered to operators for transportation and delivery;
  • make representations to the PCSRC on matters pertaining to postal services and products that they have purchased.

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