Postal consumers have an obligation to:
- Ensure that consumption of postal services and products is carried out in a manner that is not hazardous to the environment;
- Remain vigilant and assertive so as to ensure that they receive a fair deal as consumers of postal services/products;
- Postal all the postal equipment and facilities within their custody and vicinity;
- Respect all national postal laws and regulations concerning the handling, security and confidentiality of mail.